Delivery, returns and refunds

Vintage Originals 108 is run by Bhavesh Sanghrajka trading as Vintage Originals 108, 23 West Way, Edgware, HA8 9LA, United Kingdom. Questions about an order: shop@vintageoriginals108.co.uk. Please quote your order reference, the 4-character receipt number on your Square receipt and in our emails.

Delivery

Delivery is free and tracked, in the UK and worldwide. We pack every frame by hand and email you the tracking number when it leaves us. Orders usually arrive within 5 to 8 working days in the UK and 8 to 10 working days elsewhere, depending on the destination.

Orders outside the UK

Customs, import duties and taxes. Orders sent outside the UK may be charged import duty, import VAT or sales tax, and a handling fee by the carrier when they arrive in your country. These are set by your country, not by us, aren’t included in our price, and are your responsibility to pay, usually to the carrier before delivery. This includes the United States, where import duty now applies to every parcel. We complete the customs form with the true contents and the price you paid; we can’t mark an order as a gift or declare a lower value.

If a parcel is refused or not collected because of import charges, we’ll refund the price of the frame when it comes back to us, less the postage it cost us to send it out and get it back.

Changing your mind: 14 days

You can cancel your order for any reason within 14 days of the day after it’s delivered. Then send the frame back within 14 days of telling us.

Email shop@vintageoriginals108.co.uk with your order reference and the frame, or use the cancellation form below.
Post it back to the address we give you. You pay the return postage. Please use a tracked, insured service: the frame is your responsibility until it reaches us.
From outside the UK, mark the parcel “Returned goods” and email us first so we can give you the right customs wording.

Condition. Our frames are original and unworn, many still in their original case. You can look at your frame and try it on as you would in a shop, but please don’t wear it out, remove protective film or stickers, or adjust it. Send it back unworn, in its original case and with any paperwork it came with. If it comes back worn, damaged, adjusted, or without its original case or paperwork, we may reduce your refund to reflect the loss in value.

Refunds

We refund you within 14 days of getting the frame back (or of you showing us proof that you’ve sent it, if that’s sooner), to the card or payment method you paid with. We refund the price you paid. We don’t refund return postage, or import charges you paid to your country’s customs or carrier (you may be able to reclaim those from them).

If something is wrong

Every frame must be as described and in the condition shown. If it isn’t, or it arrives damaged, email us within 30 days of delivery with a photo: we’ll pay for the return and give you a full refund, including delivery. Vintage frames can show the light marks of age we describe on the frame’s page; those aren’t faults. This doesn’t affect your legal rights.

Cancellation form (optional)

You don’t have to use this: an email saying you want to cancel is enough. If you’d like to, copy it into an email to shop@vintageoriginals108.co.uk:

To Bhavesh Sanghrajka trading as Vintage Originals 108, 23 West Way, Edgware, HA8 9LA, United Kingdom, shop@vintageoriginals108.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods: [frame], order reference [reference].
Ordered on [date] / received on [date].
Name: [your name]
Address: [your address]
Date: [date]

Last updated 30 October 2026.